- Grand Azur offers free shipping on all orders to the USA. Orders will take 5-8 business days to process and ship. Our office operates Monday through Friday, with the exclusion of U.S. federal holidays. Orders placed on Saturday and Sunday will be processed the following week. Please double-check that your shipping information is correct as Grand Azur is not able to change the city, state or zip code, nor can it reroute packages once shipped.
- Grand Azur does not ship to P.O. Boxes, APO/FPO/DPO military address, or shipping forwarding locations.
- Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your package while in transit.
We currently offer international shipping and your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Grand Azur is not responsible for these charges if they are applied and are your responsibility as the customer unless otherwise stated or purchased during checkout
Lost or stolen packages
- If a package is recorded as delivered to your address, but you have not received it, please contact us at email@example.com within 2 weeks of placing your order. Once you’ve reported your package as lost, our Customer Service team will reach out to the shipper to open an investigation regarding your package.
- We will work closely with the shipper as they conduct their investigation, and we will resolve the problem accordingly once this investigation has been concluded.
- Grand Azur is not responsible for packages that have been delivered to the wrong address if a customer has provided incorrect or incomplete shipping information. Please confirm your mailing details before placing an order.